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To process a return, please follow the following steps:
Please log in first.
Fill up the return request.
We will send you a return request via email which will include a shipping label.
(The shipping label is not pre-paid. You have to pay a postage at the post office.)
Print and attach the return label to your original shipping box.
Seal your package and send it to Made by Johnny.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund
To be eligible for a return, your item must have not been worn, altered or washed and in the same condition that you received it. It must also be in the original packaging.
Merchandise must have all tags, including any hangtags attached.
(We cannot accept responsibility for packages that we do not ship ourselves.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact to PayPal, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@MadebyJohnny.com
We do not offer or accept exchange at this time.